Privacy Policy

1 About this Privacy Policy

Aquatime Pools respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us, including when you visit our website, request a quote, contact our team, purchase a pool or related service, or otherwise deal with us.

We aim to manage personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. This policy should be read together with any specific privacy collection notice provided when we collect personal information for a particular purpose.

In this policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2 Personal information we collect

The types of personal information we collect depend on how you interact with us. They may include:

your name, residential or site address, suburb, email address and phone number
details about your pool project, including preferred pool style or size, expected build timing, site access, budget, preferred contact method and how you heard about us
property and site information, including measurements, plans, photographs or other project details you provide
contract, billing, payment and transaction information where relevant to our services
records of your communications and dealings with us, including enquiries, quotes, feedback, complaints and warranty or after-sales matters
information about your interest in finance where you ask us about finance options
technical information collected when you use our website, such as IP address, browser and device information, cookie identifiers, pages viewed, referring website and interaction data
business contact information where you deal with us as a supplier, contractor, builder, consultant or other business contact.

We do not generally seek to collect sensitive information. If sensitive information is reasonably necessary for our activities, we will collect and handle it only where permitted by law.

3 How we collect personal information

We usually collect personal information directly from you when you complete a website form, request a quote, contact us by phone or email, visit our showroom, meet with our team, enter into a contract, provide project information, or communicate with us through social media or another channel.

We may also collect personal information from third parties where it is reasonable and lawful to do so. These may include referral partners, builders, suppliers, contractors, certifiers, engineers, finance providers, insurers, government or approval bodies, publicly available sources, and service providers that support our website, communications or marketing.

Our website may automatically collect technical information through cookies and similar technologies. More information is set out under Cookies and website analytics below.

4 Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes connected with our business, including to:

respond to enquiries and provide quotes, recommendations and information about our pools and services
assess your site, plan and deliver pool installation or related services
manage contracts, scheduling, payments, warranties, customer service and after-sales support
arrange or assist with building approvals, certification, engineering, insurance and other project requirements
refer you to a finance provider or facilitate a finance enquiry where you ask us to do so
communicate with you about your project and our services
manage suppliers, contractors, trades and other business relationships
improve our website, services, customer experience and business operations
conduct analytics, advertising and marketing activities where permitted by law
prevent or investigate fraud, misuse, security incidents or unlawful activity
meet legal, regulatory, insurance, accounting and record-keeping obligations, and resolve disputes.

5 Anonymity and pseudonyms

Where it is lawful and practicable, you may interact with us anonymously or by using a pseudonym. In many cases, however, we will need accurate identifying and contact details to provide a quote, assess a property, enter into a contract, obtain approvals, arrange installation or provide ongoing support.

6 When we disclose personal information

We may disclose personal information where reasonably necessary for the purposes described in this policy. Recipients may include:

our employees, contractors and authorised representatives
pool manufacturers and suppliers, installers, tradespeople, crane operators, maintenance providers and other contractors involved in your project
engineers, certifiers, councils, approval authorities, insurers and other parties involved in compliance or project administration
finance providers where you request finance information or a referral
website hosting, cloud storage, email, customer relationship management, form, analytics, advertising, marketing and other technology service providers
accountants, lawyers, insurers and other professional advisers
government agencies, regulators, courts, law enforcement bodies or other parties where disclosure is required or authorised by law
a purchaser, adviser or other relevant party in connection with a proposed or completed sale, restructuring or transfer of all or part of our business, where lawful.

We may also disclose personal information with your consent or where you would reasonably expect us to do so for a related purpose.

7 Finance enquiries

Our website and sales process may allow you to indicate that you are interested in finance. If you ask us to connect you with a finance provider, we may disclose relevant contact or enquiry information to that provider with your consent or as otherwise permitted by law.

Any finance application you submit directly to a third-party finance provider is handled under that provider's own privacy policy and terms. Aquatime Pools does not control how an independent finance provider handles information submitted directly to it.

8 Direct marketing

Where permitted by law, we may use your contact details to send you information about Aquatime Pools, pool products, promotions, services or offers that may be relevant to you.

You can opt out of direct marketing at any time by using an unsubscribe function in the communication, replying with your request where appropriate, or contacting us using the details at the end of this policy. We will take reasonable steps to action an opt-out request promptly.

9 Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the site, measure performance and support advertising or marketing activities.

Depending on the tools enabled on our website, these technologies may collect information such as your IP address, device and browser details, approximate location, pages viewed, referring source and interactions with website content or forms.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function. Third-party analytics or advertising providers may also process information in accordance with their own privacy policies.

10 Third-party websites and social media

Our website may contain links to third-party websites, finance providers, suppliers or social media platforms. Those third parties are responsible for their own privacy practices. We recommend reviewing their privacy policies before providing personal information to them.

11 Overseas storage and disclosure

Some third-party technology, cloud, website, email, analytics or marketing service providers we use may process or store information on systems located outside Australia. The locations may vary depending on the provider and its infrastructure.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps required by law in relation to the handling of personal information by overseas recipients.

12 Security and retention

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include administrative, physical and technical safeguards appropriate to the information and the circumstances.

No method of transmitting or storing information is completely secure. If a data breach occurs, we will respond to it and, where the Notifiable Data Breaches scheme applies, notify affected individuals and the Office of the Australian Information Commissioner where required.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, manage warranties and customer relationships, and meet legal, tax, insurance, building, dispute resolution and record-keeping requirements. When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.

13 Accessing or correcting your personal information

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact us using the details below. We may need to verify your identity before providing access or making a correction. In some circumstances, the law may permit or require us to refuse or limit access. Where required, we will explain the reason for doing so.

14 Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and describe the issue. We will review the matter and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner. Information about making a privacy complaint is available at www.oaic.gov.au.

15 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers or legal obligations. The current version will be published on our website and will show the date it was last updated.

16 Contact us

For questions, access or correction requests, marketing opt-outs, or privacy complaints, please contact:

Aquatime Pools

Unit 19/75 Waterway Drive, Coomera QLD 4209

Email [email protected]

Phone 1300 368 086

Website https://www.aquatimepools.com.au/

Last updated 18 September 2026